This session will equip leaders in technology with principles of software quality and leading technical professionals. Topics will include:

• The two essentials of leading technical professionals
• Priority management and scaling your effectiveness of project delivery
• Root cause analysis, decision-flows, and accountability
• Requirements quality
• How a defect today may save you tomorrow
• How and when QA says “No”
• Managing expectations

Mark Bentsen has been leading cross-enterprise collaboration in the DFW area among Software Quality practitioners for the past seven years. Gathering corporately on a quarterly basis and on field trips to one another’s work places, the QA Trailblazers are pushing each other to expand the capabilities of the modern software testing organization. He is the QA Manager of ARGO data, a software development company providing mission-critical and analytical solutions for financial services and healthcare. Mark is a certified CTAL-Full, CSTE, PMP, and ASQ CMQ/OE.